What is the standard delivery time?
- Standard delivery timeline for Karachi is 2 to 3 working days.
- Standard delivery timeline for rest of Pakistan is 3 to 5 working days.
- For international orders, standard delivery timeline is 5 to 7 business days
Note: During sale, delivery time may take longer than usual.
What are the delivery charges for local orders?
Flat shipping rate of PKR 150 is applicable on all orders Nationwide.
What are the delivery charges for International orders?
Our international orders are delivered through DHL express and may take up to 5 to 7 working days to be delivered. We are now offering FREE SHIPPING orders above $350. The rates vary for orders from different zone and the weight of your shipment.
Who will bear the Value Added Tax and custom duties for international orders?
Duties/Customs and VAT charges will be paid by the customers for all international orders.
Who imposes the VAT / Import / Custom duty charges for international orders and how to calculate them?
Customs and VAT charges are not charged by Alkaram. VAT / import duty / custom charges are charged by the customs department of the consignee’s country. The calculation varies from country to country, depending on weight/size/price of parcel. This amount cannot be guaranteed by Alkaram.
Can I change my shipping address after my order has been dispatched?
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable and correct shipping address at the time of placing your order
What happens if you can't deliver to my address?
Sometimes there may be problems delivering to the address which you have provided. If this happens, kindly contact us through our social media platforms (Facebook Chat, Instagram Chat, WhatsApp or Email) so that our team can resolve your issue.
What are the common reasons for delay in delivery?
Extreme weather: The weather conditions of the destined city may be rough, for example, heavy rainfall, smog, landslide etc., which may result in a delivery hold-up.
Law and order conditions: Due to religious procession, lockdowns, strike issues resulting in route blocking, you may receive your package after the promised time.
Covid-19: Due to the implementation of lockdown and reduced work hours in various parts of the world, customers may experience processing and shipping delays.